Response from API server seems to be empty

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This issue usually happens when your hosting server is not receiving anything back from the API requests towards Rey’s API server.

This could happen either because Rey’s API server or your server rejects these remote requests in their firewalls.

First thing you should try is to contact your hosting support and ask them to verify if there is a restriction for sending API calls to https://api.reytheme.com/ , and if so, ask them to whitelist it.

Just to double check, if you’re using Cloudflare, try to temporarily disable it and check if you can then make the API requests. Also, try to check if you can whitelist https://api.reytheme.com/ inside Cloudflare.

If this is not the case, it means Rey’s API server has blacklisted your server’s IP. Unfortunately it’s something out of our hand and it’s exclusively managed by our hosting which blocks suspicious IPs (usually belonging to shared hosting servers).

Not to worry though! We’ll reach out to our hosting provider to ask them to whitelist the IP.

Please submit a new support request and make sure to send the following:

  • your website URL;
  • Your server ID address. If you don’t know what it is, please visit Rey’s Dashboard in the backend, and in the address bar, add &debug=1 at the end ex: https://d.pr/i/NNqVLv and hit enter.
    In the System Status box, please copy the IP info ex: https://d.pr/i/IFXbrr . That’s it!

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